Leisure Contract Procurement

Contract Development for Concessions and Partnerships

Many leisure venues host third-party vendors, such as food stalls, merchandise kiosks, and equipment rentals. Our team at Queens Gambit Consulting can assist in drafting concession agreements that not only protect the venue but also incentivise vendor performance. Our services include:

• Revenue-Sharing Models: Establishing fair rental terms or revenue-sharing arrangements that benefit both parties.
• Brand Alignment and Quality Control: Ensuring that third-party contracts include provisions for brand consistency and quality assurance.

This thorough approach helps leisure businesses maintain a high standard of service and customer satisfaction.

 Compliance and Health & Safety Assurance

In the leisure sector, adherence to strict health, safety, and accessibility standards is non-negotiable. Queens Gambit Consulting ensures that all vendor and supplier contracts encompass the necessary health and safety clauses, risk assessments, and liability coverage. Our services include:

• Audits of Contractor Compliance: We conduct comprehensive audits to verify that contractors adhere to local regulations, including food hygiene, fire safety, and accessibility laws.
• Support in Preparation for Inspections: Our team aids in preparing for inspections or accreditations, such as ISO and SafeContractor certifications.

By prioritising compliance, we help leisure businesses mitigate risks and build a reputation for safety and reliability.

 Cost and Service Efficiency Reviews

To protect profit margins and enhance guest experiences, it is essential to regularly review service contracts. At Queens Gambit, we conduct thorough evaluations to identify potential savings and improve service quality. Key offerings in this area include:

• Renegotiating Underperforming Agreements: Our experts assess current contracts to ensure they are delivering value.
• Market Benchmarking: We compare costs across the industry to identify areas for savings.
• Supplier Consolidation: Streamlining suppliers reduces administrative overhead and enhances operational efficiencies.

Our commitment to cost and service efficiency enables leisure businesses to thrive in a competitive environment.

 Event and Seasonal Support

Leisure businesses often experience fluctuations in demand due to seasonal variations or special events. Queens Gambit Consulting can assist with:

• Sourcing Temporary Vendors: We identify and procure event-specific vendors, such as security, catering, and entertainment, to meet the unique demands of each occasion.
• Flexible Contract Development: Our team can create short-term or rolling contracts that align with business cycles, ensuring that you are always prepared for peak periods.
• On-Call Support: During large events, we provide logistical support and vendor coordination, allowing you to focus on delivering an outstanding guest experience.

This proactive approach to facilities management consultancy ensures that leisure businesses are not caught off guard during busy times.

​ Enhancing Guest Experience Through Quality Contracts

Every outsourced service significantly impacts the customer experience. At Queens Gambit, we ensure that all contracts reflect high customer service standards and brand expectations. Our focus includes:

• Incentivising Vendors: We establish KPIs tied to guest satisfaction, motivating vendors to meet and exceed expectations.
• Clear Complaint Resolution Processes: Each agreement includes defined paths for complaint resolution and escalation, ensuring swift action when issues arise.

By prioritising quality contracts, we help leisure businesses enhance their guest experiences and foster loyalty.